Understanding itinerary statuses

Written By Rares Homm

Last updated 2 months ago

Summary: Learn what each itinerary status means in itrvl and how it affects what actions you can take. Statuses determine where a booking is in its lifecycle and which editing tools are available to you. This guide is for all users who work with itineraries.

Also known as: booking status, itinerary state, where is my booking, booking lifecycle, booking stages, itinerary progress

Itinerary statuses explained

Pending & Quote means a quote has been generated and the itinerary is ready for review or to be shared with the client.

Estimate indicates something is wrong with the booking. If your itinerary shows this status, review the booking details for errors or reach out to itrvl support for help.

Hold Requested means the itinerary has been submitted to the supplier to check availability and provisionally hold the space.

Confirmation Requested means availability has been confirmed by the supplier and you are awaiting final booking confirmation.

Confirmed means the booking is fully confirmed with the supplier. The trip is locked in and secured.

Fetching means something went wrong and the booking was not generated. If your itinerary is in Fetching status, contact itrvl support for assistance.

How status affects editing

What you need to change

Itinerary not yet held

Itinerary in Hold Requested, Confirmation Requested, or Confirmed

Cost, DMCs, transit, services

Edit directly in your itinerary

Edit directly in your itinerary

Accommodations, bednights, travel dates, travelers

Use Copy to Builder

Communicate changes directly to Wilderness. The Wilderness team will update the itinerary in the Window, and you can then refresh it in itrvl to get the updates.

Tips & Important Notes

Before the hold, use Copy to Builder. If your itinerary hasn't been provisionally held yet, Copy to Builder is the way to make changes to accommodations, bednights, travel dates, and traveler count.

After the hold, go through Wilderness. Once an itinerary has been provisionally held, it's recommended that any changes to accommodations, bednights, travel dates, or travelers go directly to the Wilderness team. They will update the itinerary in the Window, and you can refresh it in itrvl to pull in the updates.

Estimate means something needs attention. If your itinerary is showing Estimate status, don't ignore it. Check the booking details for any errors or contact itrvl support.

Fetching means contact support. This status indicates the booking was not generated successfully. Don't try to make changes. Reach out to itrvl support to get it resolved.

Related Articles

  • How to rebuild your itinerary using Copy to Builder

  • How to build an itinerary from scratch

  • Who to contact for itrvl support

Should you notice any issues in this process, please reach out to itrvl support.